Refund Policy

At Aura Naturals, we want you to shop with confidence and peace of mind. That's why we keep our refund and returns policy clear, fair, and aligned with your applicable legal rights.

1. Your refund window

You may request a refund within 30 days of your purchase, unless a different refund period is expressly stated in the specific offer, product page, checkout, or promotion applicable to your purchase.

Where a specific offer provides a longer refund period, that longer period will apply to the qualifying purchase.

This is a voluntary commercial guarantee offered by Aura Naturals. It does not replace, limit, or affect any statutory rights you may have under applicable law. Where applicable law grants you greater rights, those rights will continue to apply.

2. Your statutory rights

Customers in the European Union / EEA

Under Directive 2011/83/EU, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.

Our 30-day refund policy, or any longer period expressly provided as part of your specific offer, is offered in addition to this statutory right and does not replace it.

To exercise your right of withdrawal, notify us of your decision by a clear statement sent by email to contact@auranaturals.site.

You may also use the model withdrawal form provided in the Annex at the end of this policy. Use of the form is optional.

Customers in the United Kingdom

You generally have a 14-day right to cancel under the Consumer Contracts Regulations 2013 and statutory rights relating to faulty goods under the Consumer Rights Act 2015, including a 30-day short-term right to reject qualifying faulty goods.

Our commercial refund policy is offered in addition to these rights.

Customers in the United States

If we are unable to ship your order within the timeframe stated at checkout, or within the period required by applicable law where no timeframe was stated, you may have the right to cancel the order and receive a full refund.

Consumers in certain states may have additional rights, which remain unaffected by this policy.

Legal guarantee

In addition to this refund policy, customers may benefit from statutory guarantees and consumer protection rights depending on their country, state, or region.

Customers in the EU/EEA, United Kingdom, United States, and other applicable jurisdictions may have additional rights regarding goods that are faulty, damaged, defective, or not as described.

Where required by applicable law, eligible faulty or misdescribed products may be repaired, replaced, refunded, or otherwise remedied at no additional cost to the customer.

These statutory rights apply independently of Aura Naturals' voluntary 30-day refund policy, or any longer refund period expressly offered with a specific product or promotion.

3. How to request a refund or return

Please do not refuse delivery or send an item back without contacting us first.

To start a refund, cancellation, or return request, contact us by email at:

contact@auranaturals.site

Please include:

Your order number
The name used to place the order
The reason for your request
Whether the item is faulty, damaged, incorrect, or you simply changed your mind
Photos or other supporting information where applicable

We will review your request and provide the appropriate instructions, including the correct return address for your order and, where applicable, instructions regarding return shipping or a prepaid return label.

Please wait for our instructions before sending anything back, as the correct return address may depend on your location, product, and fulfillment center.

Orders that have not yet shipped

If your order has not yet shipped, no return is required.

Where cancellation is still possible, we will cancel the order and process the applicable refund promptly.

4. Return shipping costs

Situation	48 Contiguous U.S. States	Alaska, Hawaii, Puerto Rico, Guam & Other U.S. Territories	All Other Countries
Faulty, damaged or incorrect item	Free prepaid return label where available	Return shipping reimbursed in full	Return shipping covered or reimbursed in full
Change of mind / withdrawal	Return shipping paid by the customer	Return shipping paid by the customer	Return shipping paid by the customer

Faulty, damaged or incorrect items

If an item is faulty, damaged, defective, or incorrect, you will not be responsible for the reasonable cost of returning it where Aura Naturals determines that a return is required.

Where we are able to generate a prepaid return label, we will provide one.

Where a prepaid label is unavailable for your location, we may ask you to return the item using a standard tracked shipping service. In such cases, please retain your shipping receipt and provide it to us so that the approved reasonable return shipping cost can be reimbursed.

Please contact us before shipping anything so that we can confirm the return address, shipping instructions, and service to use.

Change of mind or voluntary returns

If you are returning a product because you changed your mind or are exercising a voluntary return right, you are responsible for the cost of return shipping, unless applicable law requires otherwise.

We will provide the correct return address and return instructions before you send the item.

5. What we refund

For an approved full refund, we refund the applicable amount paid for your order, including the original standard shipping cost paid by you.

If you selected a delivery method that was more expensive than our standard delivery option, the refundable shipping amount may be limited to the cost of our least expensive standard delivery option, where permitted by applicable law.

Refunds are issued to the same payment method used for the original purchase, unless another method is expressly agreed upon or required due to technical limitations.

Aura Naturals does not charge a separate fee for processing an approved refund.

Your bank, card issuer, payment provider, or currency conversion provider may apply its own processing rules or exchange rates, which are outside our control.

6. When you receive your refund

Orders not yet shipped

Eligible cancelled orders that have not yet shipped will be submitted for refund promptly after cancellation.

Returned items

Once your return arrives at the designated return location, we will inspect it and normally process an approved refund within 2 business days of receipt.

In any event where a refund is due following a return, we will process the refund no later than 14 days after receiving the returned item, subject to applicable law.

Once Aura Naturals submits the refund, it may take additional business days for the funds to appear on your statement or account.

The exact timing depends on your bank, card issuer, or payment provider and is outside our direct control.

7. Condition of returned items

Please return items complete and, where reasonably possible, with their original packaging, accessories, inserts, and included materials.

Where applicable, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You may be responsible for diminished value caused by handling that goes beyond what is reasonably necessary to inspect the item, where permitted by applicable law.

This does not limit your rights where an item is faulty, damaged, defective, incorrect, or not as described.

For products subject to health, hygiene, or safety restrictions, additional return limitations may apply as described below.

8. Exceptions

Subject to applicable consumer protection laws, the right of withdrawal or voluntary return may not apply to certain products, including:

Goods made to your specifications or clearly personalized
Goods that deteriorate or expire rapidly
Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery
Products that cannot safely be resold once opened or used, where permitted by applicable law
Sealed audio or video recordings or software once unsealed
Digital content supplied immediately where you gave prior express consent and acknowledged the loss of your withdrawal right

Because Aura Naturals sells nutraceutical, dietary supplement, and skincare products, certain opened or unsealed products may be subject to health and hygiene-related return restrictions.

However, these exceptions do not remove or reduce your rights if a product is faulty, damaged, defective, incorrect, or not as described.

9. Promotional or extended refund guarantees

Certain Aura Naturals products or promotional offers may include a refund guarantee that differs from the standard 30-day refund period.

For example, a specific product, bundle, sales page, promotion, or offer may expressly provide a longer money-back guarantee.

Where such a guarantee is clearly stated as part of the offer at the time of purchase, the terms and refund period applicable to that specific offer will apply.

Any promotional guarantee is offered in addition to applicable statutory consumer rights and does not limit those rights.