Shipping Policy

At Aura Naturals, we work to get your order to you as quickly and reliably as possible. Below you'll find important information about how we process, ship, and deliver orders.

Order processing

Orders are generally processed within 1–2 business days after your purchase is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please note that processing time is separate from delivery time.

Delivery times

Estimated delivery times after your order has been dispatched are:

United States: approximately 3–5 business days

International orders: approximately 7–14 business days

These delivery times are estimates and are not guaranteed.

The estimated delivery period begins when your order leaves our warehouse or fulfillment facility, not when the order is placed.

Your total estimated delivery time therefore consists of:

Order processing time + shipping/transit time

Shipping delays

While we make every reasonable effort to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

These may include:

Carrier or postal delays
Customs clearance procedures
International transit delays
Weather conditions
Public holidays
Peak shopping periods
Local delivery disruptions
Incorrect or incomplete shipping information
Other circumstances affecting shipping carriers or fulfillment partners

Aura Naturals cannot guarantee specific delivery dates when delays are caused by third-party carriers, customs authorities, or other events outside our reasonable control.

If your shipment appears to be significantly delayed, please contact us so that we can review the tracking information and assist you.

Customs, duties, and taxes

International orders may be subject to customs procedures, import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise expressly stated during checkout, these charges are not included in the purchase price or shipping fee charged by Aura Naturals and may be the responsibility of the recipient.

Customs rules and charges vary by country and are determined by local authorities.

We recommend reviewing the applicable import requirements in your country before placing an international order.

Aura Naturals does not control customs processing times or charges imposed by local authorities.

Tracking your order

Once your order has been shipped and tracking information becomes available, we will send the tracking number to the email address provided at checkout.

Please allow some time after receiving the tracking number for the carrier's system to display the first tracking update.

Tracking updates are provided by the applicable shipping carrier and may occasionally take time to refresh, particularly for international shipments.

If you have questions regarding your tracking information, please contact:

contact@auranaturals.site

Incorrect or incomplete addresses

Please make sure that your shipping address is complete and accurate before submitting your order.

This includes, where applicable:

Full name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Valid contact information

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:

contact@auranaturals.site

If the order has not yet been processed or dispatched, we will make reasonable efforts to update the address.

However, once an order has been shipped, we may not be able to modify or redirect the delivery.

Aura Naturals is not responsible for delivery delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping costs may apply if an order needs to be reshipped due to incorrect or incomplete information provided at checkout.

Lost, missing, or stalled shipments

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at:

contact@auranaturals.site

Please provide your order number and any relevant tracking information.

We will review the shipment information and, where appropriate, contact the shipping carrier or fulfillment partner to investigate.

Depending on the circumstances and the outcome of the carrier investigation, we will work with you to determine the appropriate solution in accordance with our policies and applicable consumer protection laws.

Delivered but not received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you first:

Check around the delivery location
Check with household members or neighbors
Review any delivery instructions or proof of delivery provided by the carrier
Contact the local carrier or delivery office where appropriate

If you are still unable to locate the package, contact us at contact@auranaturals.site so that we can assist with reviewing the shipment.

Refused or unclaimed deliveries

Please do not refuse a shipment if you wish to request a return or refund.

If you wish to return your order, please accept delivery and contact us at contact@auranaturals.site for return instructions in accordance with our Refund & Returns Policy.

Packages that are refused, abandoned, or left unclaimed may be subject to additional carrier or return shipping costs where permitted by applicable law.