Terms of Service

Welcome to Aura Naturals. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our store, creating an account where applicable, or placing an order, you agree to these Terms. Please read them carefully.

1. Who we are

This store is operated by Aura Naturals ("Aura Naturals," "we," "us," or "our"). You can reach us anytime at contact@auranaturals.site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your country or state, to purchase from our store. By placing an order, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. Your information and communications

When placing an order or contacting us, you are responsible for providing accurate and complete information, including your contact, billing, and shipping details.

You are also responsible for ensuring that the email address provided to us is valid and accessible, as we may use it to send order confirmations, shipping information, customer service communications, and other important notices related to your purchase.

If you believe that any information associated with your order is incorrect or has been used without your authorization, please contact us as soon as possible at contact@auranaturals.site.

4. Products and descriptions

We do our best to describe and display our products accurately, including colors, ingredients, and details. However, we cannot guarantee that your screen displays colors exactly as they appear in person, and minor variations in packaging or formulation may occur.

All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time.

5. Pricing and payment

All prices are primarily listed in US Dollars (USD) and may change without notice.

Depending on your location, payment provider, or checkout settings, prices may also be displayed or converted into another currency. Any currency conversion rates or fees applied by your bank, card issuer, or payment provider are outside our control.

We strive to ensure pricing is accurate, but in the event of an obvious error, we reserve the right to cancel any order placed at the incorrect price, even after it has been confirmed.

Payment is processed at checkout through our secure payment providers, and you authorize us to charge your chosen payment method for the full order amount, including applicable taxes and shipping charges.

6. Orders and acceptance

Your order is an offer to buy.

We reserve the right to accept or decline any order for any reason, including suspected fraud, payment issues, incorrect customer information, product unavailability, or restrictions relating to the delivery destination.

A contract is formed when we confirm your order.

If we cancel an order that you have already paid for, we will issue a full refund for the cancelled order.

7. Shipping and delivery

We aim to process and ship orders promptly.

Estimated delivery times are provided in good faith but are not guaranteed, as shipping carriers, customs authorities, international transit, local postal services, weather conditions, or other circumstances beyond our control may cause delays.

International orders may also be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country.

Risk of loss passes to you upon delivery, subject to any rights that cannot be excluded under applicable consumer protection laws.

8. Refunds and returns

Refunds and returns are governed by our Refund Policy, which forms part of these Terms.

Please refer to our full Refund Policy for applicable timeframes, eligibility requirements, instructions for requesting a return or refund, how each situation is handled, and who bears return shipping costs.

Where you are returning an item because you changed your mind, return shipping is your responsibility unless otherwise required by applicable law or stated in our Refund Policy.

9. Health and product disclaimer

Our nutraceutical and dietary supplement products are not intended to diagnose, treat, cure, or prevent any disease, and statements about them have not been evaluated by the U.S. Food and Drug Administration or any other regulatory health authority unless expressly stated otherwise.

Our skincare products are intended for external use only.

Individual results may vary from person to person.

Always read the product label and follow all usage instructions. For skincare products, we recommend performing a patch test before regular use.

Consult a qualified healthcare professional before starting any dietary supplement, particularly if you are pregnant or nursing, taking medication, have a medical condition, or have questions regarding whether a product is appropriate for you.

Our products, website content, marketing materials, and customer service communications are provided for general informational purposes and are not a substitute for professional medical advice, diagnosis, or treatment.

10. Acceptable use

You agree not to use our website or products for any unlawful purpose, interfere with the site's operation or security, attempt to gain unauthorized access to our systems, resell our products without authorization, or misuse our content.

We may suspend, restrict, or terminate access to anyone who violates these Terms or uses our website in a fraudulent, abusive, or unlawful manner.

11. Intellectual property

All content on this site — including text, images, graphics, videos, logos, trademarks, branding, product names, and design — is the property of Aura Naturals or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, commercially exploit, or otherwise use our content without our prior written permission, except where permitted by applicable law.

12. Third-party links

Our site may contain links to third-party websites, services, payment providers, shipping carriers, or other external platforms.

We are not responsible for the content, availability, security, policies, or practices of those third-party services and provide such links for convenience only.

Your use of third-party websites and services may be subject to their own terms and privacy policies.

13. Disclaimer of warranties

Our website is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we make no warranties, express or implied, beyond those that cannot be excluded under applicable consumer protection law.

Nothing in this section affects any mandatory warranty, legal guarantee, or guarantee of conformity that may apply to your purchase under the laws of your country, state, or region.

Customers in the European Union, European Economic Area, United Kingdom, United States, and other jurisdictions may have statutory rights relating to faulty, defective, damaged, or misdescribed products. These rights remain fully unaffected by these Terms.

Where applicable law requires a remedy for a faulty or non-conforming product, Aura Naturals will provide the appropriate remedy in accordance with applicable consumer protection law.

14. Limitation of liability

To the fullest extent permitted by applicable law, Aura Naturals shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or relating to your use of our website or products.

Where liability cannot legally be excluded or limited, our liability will be limited to the extent permitted by applicable law and, where appropriate, to the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits any rights you have under the mandatory consumer protection laws of your country.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or personal injury or death where such liability cannot legally be excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aura Naturals and its operators, affiliates, service providers, employees, and representatives from claims, losses, liabilities, damages, or expenses arising from your breach of these Terms, unlawful use of our website, or misuse of our products.